Account Manager

Full Time

Coconut Creek, FL, US

Who We Are

Site Impact specializes in multi-channel direct marketing services. Our goal is to “Drive results for our clients, build a dynamic company culture, and make an IMPACT!”

In a marketplace that has proven challenging for many companies, Site Impact has thrived, and remained one of the leading providers in data and marketing resources. As we continue to grow our client following and enhance our current product our once small family has grown into a diverse and dedicated group of over 80 industry and digital marketing professionals who play a key role in the company’s culture and our continued growth and success.

Site Impact has been named one of the “Best Companies to Work For” by Florida Trend Magazine and a consecutive four years awarded a “Top Workplace” by the Sun- Sentinel.

Job Summary

The Account Manager will be responsible for onboarding and managing accounts. They will be responsible for training new clients on our systems and processes. This person will work closely with others on the team, interpersonal communication skills are important. The Account Manager will be responsible for analyzing campaign results. We believe in continuous improvement so candidates who adapt well to change will receive first consideration.

Job Responsibilities

  • Onboarding new clients including but not limited to processing Master Service Agreements and credit applications.
  • Handling day to day correspondence (via phone or email) with onboarded clients.
  • Training clients on how to place their orders in our systems.
  • Assisting clients with questions or concerns regarding order placement.
  • Handling any creative requests specific to our clients’ needs.
  • Assisting with any questions related to our proprietary systems.
  • Handling invoicing and payments issues or concerns.

Characteristics of an Ideal Candidate

  • Excellent verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Team player and exceptional time management skills.
  • A sense of ownership and pride in your performance and its impact on the company’s success.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Ability to prioritize tasks and to delegate them when appropriate.

Required Experience

  • High school diploma or GED required
  • Accredited Associate’s or Bachelor’s degree in general business or other related field preferred

Benefits

  • Medical, Dental & Vision Insurance.
  • Voluntary Life Insurance and AD&D.
  • Voluntary Long-Term Disability Insurance.
  • Domestic Partner Benefits.
  • Flexible Spending Account (Medical & Dependent Care).
  • Birthing, Recovery , and Bonding Leave 100% Employer Paid.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • 401k Plan Option.
  • Monthly Employee Awards & Recognition.
  • Company Sponsored Team Events.
  • Onsite Barber.
  • Business Casual Dress.