Who We Are

Site Impact specializes in multi-channel direct marketing services. We are a leading provider in data and marketing resources. Our goal is to “Drive results for our clients, build a dynamic company culture, and make an IMPACT!””

We are growing! Our once small family has grown into a diverse and dedicated group of over 80 digital marketing and engineering professionals who play a key role in the company’s culture and our continued success.

Site Impact has been named one of the “Best Companies to Work For” by Florida Trend Magazine and a consecutive four years awarded a “Top Workplace” by the Sun-Sentinel.

Job Summary

An Account Manager will be responsible for onboarding and managing accounts. They will be responsible for training new clients on our systems and processes. They will work closely with others on the team, interpersonal communication skills are important. They will be responsible for analyzing campaign results. We believe in continuous improvement so candidates who adapt well to change will receive first consideration.

What you’re responsible for:

  • Work closely with the Product, UX, QA and other engineering teams to build new software features for our web products
  • Work as part of an Agile team, participating in all Agile ceremonies
  • Develop and maintain reliable APIs (both external and internal facing)
  • Follow engineering best practices like writing unit tests, performing peer code reviews and design reviews with the team
  • Ability to multitask and prioritize multiple incoming requests

Duties / Responsibilities include but are not limited to the following:

  • Onboarding new clients including but not limited to processing Master Service. Agreements and credit applications.
  • Handling day to day correspondence (via phone or email) with onboarded clients
  • Training clients on how to place their orders in our systems.
  • Assisting clients with questions or concerns regarding order placement.
  • Handling any creative requests specific to our clients’ needs.
  • Assisting with any questions related to our proprietary systems.
  • Handling invoicing and payments issues or concerns.


  • Excellent verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • A sense of ownership and pride in your performance and its impact on the company’s success.
  • Detail-oriented.
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.


  • High school diploma or GED required, accredited Associate’s or Bachelor’s degree general business or other related field preferred
  • Account Management experience preferred


  • Medical, Dental & Vision Insurance
  • Employer Paid 10k Life Insurance & AD&D
  • Extra Voluntary Life Insurance and AD&D
  • Voluntary Long-Term Disability Insurance
  • Domestic Partner Benefits
  • Flexible Spending Account (Medical & Dependent Care)
  • Birthing, Recovery, and Bonding Leave 100% Employer Paid
  • Unlimited Paid Time Off
  • 401k Plan Option Plus Match
  • Monthly Employee Awards & Recognition
  • Company Sponsored Team Events