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FAQ

We do not "sell" data. We provide access to our data through our deployment services we handle and manage all in-house. Email and Postal data is only available on a rental or "use" agreement.

Our lists consist of information obtained through opt-in online surveys, e-subscriptions, e-registrations and our extensive network of permission-based websites. These sites are owned and/or managed by our team. We also have a data compliance team that ensures that our opt-in language is clear and conspicuous for our consumers to see when signing up for our marketing broadcasts.

Any data obtained is put through a thorough hygiene and validation process for deliverability using multiple 3rd party sources. We then use partner sourcing (infogroup) for data profiling, appending up to 400 available selects or demographic filters for precise targeting of an individual.

We always use best practices in regards to CAN SPAM compliance. Our team is diligent with maintaining and updating our unsubscribe lists. We have a quality assurance process in our emailing team that verifies that all broadcasts has the correct sending on behalf of as well as the proper opt out information required. Every record received also has the opt-in date, IP and source for compliance purposes. Our teams follow data security best practices to ensure all of our compliance steps are followed and there are no breaches.

Yes, we are 100% can-spam compliant. Every individual in our database is opt-in and has provided us with permission to reach them electronically.

Yes, we encourage and recommend every client supply us with a "suppression file" that will ensure your current customers are not contacted.

All of our IPs and Domains are white-listed with every major ISP and monitored on a daily basis to ensure the cleanest and best inbox placement in the industry.

We provide you with a direct login to our dashboard for real-time monitoring of your campaign. You will be provided with login credentials when your first campaign is setup.

Following our HTML guidelines specifications this will provide you with the best ratio and HTML coding to ensure your message is receiving the best inbox delivery and universal formatting regardless of mail browser being used.

Yes, we have an API available for both our Order Management System as well as our Tracking dashboard. This gives you the ability to have complete integration with your dashboard and systems.

No. To remain fully can-spam compliant you may not reach an individual by email without prior authorized permission from the individual. Purchased lists are not compliant and open to fines and blacklisting.

Our data, delivery, service and technology separate us from anyone else in the industry. Our data processes and hygiene is second to none. From opt-in permission to thorough hygiene and validation leveraging external sources such as ImpressionWise and Sift Logic we provide the highest quality data and inbox delivery methods in the marketplace. Our service and technology has been built around a "customer first" mentality providing almost instant turn-arounds from our testing platform to self-service counts and tracking dashboards. We ensure every aspect of our business is available to our customers at the click of a button.

These costs are estimates and serve as a basis for creative fees. Before any actual hard costs are provided the advertiser/client needs to send us what materials they will be providing, which allows us to provide much more accurate costs.

  • HTML Conversion - client providing any image file (JPG, GIF, PDF, etc...)
  • Embed 1 link = No Charge
  • Embed 2 or more links = $100
  • Creative build-out [using our template] = $100-$200
  • Creative build-out [custom creative from scratch] = $500
  • Templates, Guidelines and Pricing can be found on: http://emailcreativeservices.com/

The testing process is sent from one central IP/server that is shared and used for all of our clients. This is no indication of 'delivery' on our email deployments and is used for reviewing the creative only. During broadcast our deployments to our database are sent using a multitude of servers, IPs and domains that are constantly rotating in order to maximize inbox delivery.

As a general rule of thumb cut-off times are 1 hour before close of business to have APPROVAL on a campaign in order to guarantee delivery for that day.

This can and will vary on certain busy days of the year prior to holidays such as Thanksgiving, Black Friday, Cyber Monday, etc...

Any approvals made outside of this time frame will be handled on opening of next business day unless otherwise notified (clients must contact their sales representative).

We are in full compliance of all the requirements set forth by the FTC in 2003 called the CAN-Spam Act. We can supply a CAN-Spam Warranty document upon request. More information can be found here: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

While we do not make suggestions on what makes your business or product stand-out, we do provide insight and consulting to what will achieve better inbox delivery. This is a very important step to get the best possible inbox delivery and your messages viewed.

We receive new records and updates on existing records on a daily basis. Database is constantly being scrubbed (removing undeliverable and inactive records) and refreshed. As a whole we update our entire file on a quarterly basis as well.