Who We Are

Site Impact specializes in multi-channel direct marketing services. We are a leading provider in data and marketing resources. Our goal is to “Drive results for our clients, build a dynamic company culture, and make an IMPACT!”

We are growing! Our once small family has grown into a diverse and dedicated group of over 80 digital marketing and engineering professionals who play a key role in the company’s culture and our continued success.

Site Impact has been named one of the “Best Companies to Work For” by Florida Trend Magazine and a consecutive four years awarded a “Top Workplace” by the Sun-Sentinel.

Job Summary

An Account Manager will be responsible for onboarding and managing accounts. They will be responsible for training new clients on our systems and processes. They will work closely with others on the team, interpersonal communication skills are important. They will be responsible for analyzing campaign results. We believe in continuous improvement so candidates who adapt well to change will receive first consideration.

Duties / Responsibilities include but are not limited to the following:

  • Onboarding new clients including but not limited to processing Master Service. Agreements and credit applications.
  • Handling day to day correspondence (via phone or email) with onboarded clients.
  • Training clients on how to place their orders in our systems.
  • Assisting clients with questions or concerns regarding order placement.
  • Handling any creative requests specific to our clients’ needs.
  • Assisting with any questions related to our proprietary systems.
  • Handling invoicing and payments issues or concerns.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • A sense of ownership and pride in your performance and its impact on the company's success.
  • Detail-oriented.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.

Education and / or Experience:

  • High school diploma or GED required, accredited Associate's or Bachelor's degree general business or other related field preferred