Site Impact is looking for a Manager of our Client Success Team to help lead this newly created organization, reporting directly to the Director of Account Management. The Client Success Team is responsible for training clients how to place orders, assisting clients with questions, and ensuring orders are processed accurately and timely. The Manager of Client Success is a client-oriented individual who is passionate about relationship development and problem resolution. This person will lead the development and implementation of a new external ticketing system for Site Impact Clients. They will also be responsible for developing Site Impacts client engagement processes. You will be directly accountable for developing and managing the Client Success Team and their Key Performance Indicators (KPI’s), net promotor score response/resolution time, etc. The CSM will build and manage relationships to ensure all clients have a positive experience with Site Impact products and services. Trains and coaches new and existing employees on systems, and processes. Makes decisions for the team, develops new ideas, concepts and processes with own initiative and encourages the team to do the same. Master of Site Impacts systems and procedures.